Privacy Policy

At I VENTURES CARIBBEAN LLC ("I VENTURES Puerto Rico," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Information

Full name
Email address
Mobile phone number
Mailing or billing address
Emergency contact information (when applicable)
Government-issued identification (when required for specific services)
Passenger names and reservation details

Reservation Information

When you make a reservation, we may collect:

Tour or charter selected
Travel dates
Pickup location
Number of passengers
Special requests
Dietary restrictions (when applicable)
Passenger weights (when required for aviation or vessel safety)
Payment status
Reservation history

Payment Information

Payments are processed through secure third-party payment processors.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage statistics
Cookies and analytics information

2. How We Use Your Information

We use your information to:

Process reservations
Confirm bookings
Coordinate transportation
Send pickup instructions
Provide customer support
Respond to inquiries
Communicate operational updates
Process refunds
Improve our services
Prevent fraud
Comply with legal obligations

3. SMS Communications

If you provide your mobile phone number and consent to receive SMS messages, I VENTURES Puerto Rico may send customer care and operational text messages, including:

Reservation confirmations
Pickup reminders
Driver assignments
Meeting point instructions
Tour updates
Ferry schedule changes
Transportation updates
Weather-related notifications
Safety alerts
Customer support responses

SMS Message Frequency

Message frequency varies depending on your reservation and customer support interactions.

Message & Data Rates

Message and data rates may apply according to your wireless carrier's plan.

Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

You may also contact us directly to be removed from our SMS program.

Help

Reply HELP for assistance or contact us using the information listed below.

SMS Consent

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. How We Share Information

We may share your information only as necessary to provide our services, including with:

Transportation providers
Boat captains and charter operators
Ferry operators
Aviation partners
Payment processors
Technology service providers
Government agencies when legally required

We do not sell your personal information.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve website performance
Remember user preferences
Measure website traffic
Analyze visitor behavior
Enhance the user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill reservations
Provide customer support
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Request corrections
Request deletion of eligible information
Withdraw consent for SMS communications
Request information about how your data is used

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 without parental or legal guardian involvement.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

I VENTURES CARIBBEAN LLC
Doing Business As: I VENTURES Puerto Rico

Website: https://www.iventurescaribbean.com/

Phone: 407-459-8228

Email: info@iventurescaribbean.com

SMS Compliance Notice

By providing your mobile phone number and opting in, you consent to receive customer care and operational SMS messages from I VENTURES Puerto Rico related to your reservation or requested services.

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.